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Service

Service

Bamboo iservice
Internet: Yongyu bamboo iservice is based on platforms of Internet and WeChat. Social media platforms have linked people together in the modern society.
 
Smile: Yongyu takes advantages of resources to help customers solve problems and provide professional products.
 
Excellent: Yongyu provides customized service and design, minimizes the processes of corporation, and offers solutions to customers.
 
Ready: Yongyu provides high quality products and services (including design, production, fixation, maintenance) to customers.
View: Yongyu checks the outdoor corrosion resistant bamboo material each year after selling, which in order to maintain and improve the quality of the products. 
 
Imperceptibility: Yongyu explores the relationship among human beings, bamboo and space, and it tries to provide best creations for customers in the fields of technology, material application, production, fixation and after sale service.
 
Creating: service network covers most areas of China, and all services could reach to customers in 24 hours.
 
Esteem: based on the 24 hours service philosophy, response must be given in 30 minutes to customer’s claim, and sale supervisor must confirm the case in 2 hours. In some particular situations or severe circumstances, sale supervisor must deal with them in 24 hours. This efficient service will bring continuous values to Yongyu.